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RETURN, EXCHANGE & REFUND POLICY
We believe in delivering the best products which are handcrafted by skilled men and experts in the field, keeping in mind the emotions and ethics of upcoming fashion trends. We assure the quality of our products and endeavour to provide absolute user satisfaction. Once the product has been delivered by us, all EXCHANGE & RETURN of the product shall be governed by and subject to Terms of Use, as well as the below Exchange & Return Policies. We hope that you are delighted with your order, but if unsatisfied with the product, especially concerning the size, fit, or any defect in the product, we will be happy to initiate Exchange or Refund.
Exchange & Return Process
Manyavar offers its customers an easy Exchange/Return Policy, wherein you can raise an Exchange/Return request of products purchased on www.manyavar.com , for all garments except Accessories and are required to be made within 15 days from delivery of the product(s).We also accept partial returns wherein you can raise a return request for one or all products in you order. However, partial return shall not mean breaking garment set. Once you receive the product, please make sure you make an unboxing video for the same so as to have a video & photo proof which will be required in case on any refunds or claims.
Terms & Conditions of Exchange & Return
The returned product should be fresh, unwashed, unaltered, and unused with the tags intact as it will be checked at our end.
For Sherwani and Indo Western Products, there will be a “No-Return” red colored tag on the garment. If this tag is missing or tampered with, Return will not be accepted at our warehouse and exchange will not be processed.
Returns & Exchanges are allowed with products of same price or higher
Accessories cannot be exchanged
Exchange & Return - Store
Exchange & Return at a store is valid only in India. We would assist you at all Manyavar & Mohey exclusive stores nearest to your location. Please visit any of our stores here - https://www.manyavar.com/store_locators
Exchange & Return - Online
You are requested to login to your user account on www.manyavar.com and place an exchange and/or return request form the “My Orders” section.
We will initiate a return pick up once your request is received. The product should be properly wrapped, and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact.
Return Pick-up facility for exchange is available in selected locations, depending on the courier services in the said location. If you choose to schedule a pick-up -
Properly wrap the product in a packet
Do not seal the packet
Keep the packet ready and open, to quicken the pickup process
Our staff will initially verify the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.
If return pick-up option is not available at your location, you can self-return the product to us by courier. Please mention the Order ID and Return ID of the returned product on the package.
You are required to courier the product on the below address: -
To,
Vedant Fashions Limited
MOHIARY CHANDNIBAGAN,
PART C BLOCK A,
SRIJAN INDUSTRIAL LOGISTICS PARK,
DOMJUR, Howrah, West Bengal, 711302
For all self-shipped returns, you will be duly reimbursed the shipping costs (maximum amount reimbursable is of Rs. 150 per order). You must share a scanned copy of courier bill/receipt with us at care@vedantfashions.com.
The courier bill/receipt should satisfy the following conditions for successful processing:
It should contain the weight of the return product
Origin (residential/office) address, destination address, shipment date, amount and other details should be mentioned
The information on the receipt should NOT be edited/over-written
The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company
This is subject to your returns being inspected and successfully processed upon receipt at our end. After the product is verified, we will process the Exchange request.
For more information, please visit - https://www.manyavar.com/faqs or contact our Customer Care Team via email at care@vedantfashions.com . You can call us at our Toll-Free number 1800 120 000 500 (For India Customers only).